Apple iPhone X Troubleshooting Guide Line
Apple’s new iPhone isn’t having too many
problems, but everybody needs to know what to do if a problem strikes.
Apple’s
new iPhone isn’t having too many problems, but everybody needs to know what to
do if a problem strikes. The disappearance of the Home button means some
traditional troubleshooting techniques need to change, even while we need to get used to using all the
new gestures.
Force Restart iPhone X
In
many cases a force restart of an iPhone 10 will solve any problems you may
meet, but because iPhone X lacks a Home button, you need to follow these steps
to make this happen:
·
Press and quickly release the Volume Up button
·
Press and quickly release the Volume Down button
·
Press and hold the Side button until the Apple logo appears.
Whatever
problem you encounter, always try a force restart first.
iPhone X Try a Reset
Sometimes
you need to Reset your iPhone 10 device. Open Settings>General>Reset.
Choose Reset All Settings. This keeps your media and other files
intact, but will require you to re-enter your passwords and Wi-Fi settings. (I
often try Reset Network Settings first, as while it is
annoying needing to re-enter Wi-Fi passwords and so on, this does seem to
resolve problems I can’t solve with a force restart.)
What to do if Battery
Life Seems Low in iPhone X
The
iPhone X delivers excellent battery life. However, some apps can impact battery
life on your device.
To
find out which apps are consuming the most power, open Settings>Battery and
you will see a list of apps that tells you which ones are the greediest. You
can then choose to prevent those apps updating in the background or from using
mobile bandwidth, which should help extend battery life.
Battery
life is also impacted by switching between different mobile coverage areas, for
example: If you are in an area with a poor mobile signal your iPhone will keep
polling for a fresh signal, impacting battery life.
Here
are some steps that may improve battery life:
·
Adjust brightness to low
·
Turn off Location Services (Settings>Privacy>Location
Services).
·
Turn off vibrate mode and notifications
·
Enable AirPlane mode
·
Switch on Settings>Battery>Low Power Mode.
iPhone X Unresponsive
Display in Cold
Some
users note that the iPhone X becomes less responsive to touch when it is cold.
Apple is aware of this and resolved the problem in the recent iOS 11.1.2
software update. Check which version of the iOS you are running in Settings>General>Software
Update.
iPhone X Green line
Appears on Screen
A
very small number of iPhones suffer from a problem in which a persistent green
line may appear on the left or right side of the screen. This line appears
after some time using the device. Apple is aware of this problem and if your
iPhone X is affected you should contact Apple Support.
iPhone X Crackling Audio
There
have been some claims that some iPhones emit a cracking noise when using the
speaker at high volume. This problem seems to affect a very small number of
devices. Apple is looking into this problem. NB: A similar problem with
iPhone 8 was resolved with a software patch. If you are impacted, contact Apple Support
iPhone X iMessage Problems?
If
you are having problem sending or receiving Messages on iPhone X, try these
troubleshooting steps.
Turn
it off and on again: Open Settings>Messages and toggle iMessages to
off. Wait ten seconds and turn it on again. This often resolves problems; I see
it as giving the system a gentle kick.
Sign
out everywhere:
·
If that fails then you may need to give the device a bigger kick.
Return to Settings>Messages and choose Send &
Receive.
·
Tap Apple ID and choose Sign out. You
will need to repeat this on all your connected Apple devices (sorry about
that).
·
Wait around ten seconds and choose the new Use your Apple
ID for iMessages option to log your device(s) back in once again.
One
of these steps usually resolves the problem, if it doesn’t you may need to
return your device to factory settings and restore from a backup.
How to Force Close an App
on iPhone X
In
some cases, you may need to force an app to close. You don’t need to – leaving
apps open in the background does not affect device performance, but there are
times when you may need to close an app.
·
Swipe up and pause on iPhone X to enter the app carousel view
·
Swipe left or right to find the app that’s causing problems
·
Swipe the app up to close it
What to do if an app
keeps quitting, stops responding or stops opening of iPhone X
If
an app quits intermittently, stops responding, working or otherwise seems
flaky, first try forcing it to close following the steps above, then prelaunch
the app.
If
this doesn’t make a difference, try restarting your device, and check for iOS
and app software updates.
If
none of these steps resolve the problem you should delete and reinstall the
app.
How to Delete an App on
iPhone X
1. Long press and hold the
app until all the app icons begin to wiggle.
2. Press the X icon that
appears on the icon of the app you wish to delete.
3. Once you have deleted
the app, tap ‘Done’ in the top right corner.
iPhone X Blank Screen
in Use?
If
you find the screen remains blank when you raise the iPhone to your ear it is
possible that dust has accumulated under the screen protector (if you use one).
This may fool the device’s proximity sensors, with the effect the iPhone
doesn’t know it should be active. One thing that may resolve this problem is to
remove the screen protector.
Stop Accidental
Emergency Calls in iPhone X
iPhone
X has a useful Emergency SOS feature called Auto Call. This feature is designed
so that in the event you have an accident or other emergency and need to call
help fast you can do so by holding down the side button and either volume
button simultaneously for a few seconds. When you do this an emergency call
will be placed automatically for you. It is possible to trigger this
accidentally, if you do you will hear a loud countdown and get a few seconds in
which to turn off the call. Alternatively, you can disable the feature in Settings>Emergency
SOS toggle Auto Call to off.
How to Reset your
iPhone X to Factory Status
In
order to install a backup, sell, or give away your iPhone X, and in some situations
in which you have more serious problems you may need to return your iPhone to
factory settings. Be warned, doing so will destroy all your data on that
iPhone. There are two ways to do this, on the device using Settings, or when
connected to a computer using iTunes:
Return
to factory in Settings
·
Open Settings>General>Reset
·
Select Erase All Content and Settings
·
Enter your password, then tap Erase iPhone.
Return
to factory using iTunes
·
Connect the device to a computer and open iTunes
·
Select your iPhone X from the list in iTunes
·
Back your device up to iCloud or iTunes
·
Tap Restore to reset your device.
·
If prompted, click Restore again to confirm action.
Your
iPhone will be returned to factory settings, after which you can set it up as
new from a backup, manually, or sell the device. (In the latter case, you
should log your device out of iCloud and Apple Pay before you restore).
I
hope these few troubleshooting tips help you solve any problems you may find
with your iPhone X, though the feedback I’m hearing is that most people will
never need to use these tips – most people will be working through these tips instead. And I’m pleased about that.
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